General Terms and Conditions (GTC)

📄 General Terms and Conditions (GTC) – Petoro

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) via the online shop Petoro ( www.petoro.shop ) at:

Antonio Capiraso
Kurfürstenstraße 56

10785 Berlin Germany
Email: support@petoro.shop

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2. Contracting party

The purchase contract is concluded with:

Antonio Capiraso, trading under the name “Petoro”.

3. Offer and conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to order.
By clicking the "Buy now" button, you place a binding order for the items in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit your order.

4. Prices and shipping

All prices quoted are without VAT in accordance with Section 19 of the German Value Added Tax Act (small business regulation).
The prices indicated at the time of the order apply.
Shipping is free.

5. Delivery and shipping

Delivery is handled worldwide via third-party providers (dropshipping model). Delivery times are typically 6–11 business days , but may vary in exceptional cases (e.g., due to customs delays).
We are not liable for delivery delays caused by third parties.

6. Payment

Payments are made using the payment methods offered during the ordering process (e.g. PayPal, credit card, Klarna).
The charge will be made immediately upon completion of the order.

7. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. Details can be found in the cancellation policy .

8. Retention of title

The goods remain our property until full payment has been made.

9. Warranty

The statutory liability for defects applies.

10. Returns & Returns

If an item is defective or does not correspond to your order, please contact our customer service at support@petoro.shop .
The customer will bear the return shipping costs unless there is an error on our part.

11. Contract language

The language available for concluding the contract is German .